Privacy Policy

Welcome to 618Media! We take your privacy seriously and are fully committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our applications and services available on Android and iOS platforms.

Our goal is to provide you with a secure and seamless user experience while ensuring transparency in how your data is handled.

By using our services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

We understand the importance of your privacy and strive to comply with all applicable laws and regulations regarding the protection of personal data, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

This policy applies to all applications and services provided by 618Media Dijital Hizmetler Limited Şirketi (“618Media,” “we,” “our,” or “us”) and governs the data we collect through:

• Our mobile applications available on Android and iOS platforms.
• Our website at https://618media.com/en/.
• Communication channels, including email and support portals.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

We will notify you of any significant changes through prominent means, such as an in-app notification or an email, where applicable.

We encourage you to review this policy periodically to stay informed about how we are safeguarding your data.

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please feel free to contact us at [email protected], or visit our support portal at https://618media.com/en/contact/.

Information We Collect

To provide you with the best possible experience and improve our services, we collect various types of information when you use our applications and services.

Below is an overview of the types of information we collect:

1. Personal Information

We may collect personal information that you provide directly to us. This includes, but is not limited to:

• Your name, email address, or phone number when you contact us through our support portal or email.
• Payment information, if applicable, for in-app purchases or subscription services.

2. Non-Personal Information

We also collect non-personal information that does not directly identify you.

This includes, but is not limited to:

• Device information such as operating system, device model, and unique device identifiers (e.g., IDFA or Android Advertising ID).
• App usage data, including features accessed, session duration, and app performance metrics.
• General geographic location (e.g., city or region) based on your IP address.

3. Data Collected Automatically

When you use our applications, certain data is collected automatically through technologies such as cookies, analytics tools, or crash reporting services.

This includes:

• Error logs and crash reports to help us diagnose and fix issues (via Firebase Crashlytics).
• Performance data to monitor app behavior and ensure a seamless user experience (via Firebase Performance Monitoring).
• Push notification preferences and interactions (via Firebase Messaging).
• Usage statistics and trends (via Google Analytics and Facebook SDK).

4. Information from Third Parties

In some cases, we may receive information from third-party platforms or services that you use in connection with our apps.

For example:

• Authentication information from third-party login services (e.g., Google or Facebook).
• Advertising data to help improve ad relevance.

Please note that all collected information is handled in accordance with this Privacy Policy and applicable data protection regulations.

For more details on how this data is used, refer to the "How We Use Collected Information" section.

How We Use Collected Information

At 618Media, we collect and use your information to enhance our applications, improve user experiences, and ensure the functionality of our services.

Below, we outline the purposes for which your data is used:

1. To Provide and Improve Our Services

We use collected information to ensure that our applications and services function as intended.

This includes:

• Delivering core features of our applications.
• Providing personalized content and recommendations.
• Improving app performance, reliability, and user interface through analytics and user feedback.

2. To Communicate with You

Your information allows us to provide essential communication and support services, such as:

• Responding to inquiries or support requests submitted through our support portal or email.
• Sending notifications, updates, or alerts related to your use of our applications.
• Providing promotional materials or offers, if you have opted in to receive such communication.

3. To Monitor and Enhance App Performance

We collect and analyze data to ensure that our applications run smoothly and meet user expectations.

This includes:

• Tracking app usage patterns to identify areas for improvement.
• Monitoring app performance through tools like Firebase Performance Monitoring.
• Identifying and resolving crashes or bugs via Firebase Crashlytics.

4. To Deliver Push Notifications

With your permission, we may use Firebase Messaging to send push notifications, such as:

• Important updates or alerts about the application.
• Reminders or feature highlights tailored to your preferences.

5. To Ensure Security and Prevent Fraud

We are committed to maintaining a secure environment for our users. Collected information is used to:

• Protect against unauthorized access or breaches.
• Detect and prevent fraudulent or malicious activities.
• Enforce compliance with our Terms of Service and applicable legal requirements.

6. To Conduct Analytics and Research

Aggregated and anonymized data may be used for research and analytics purposes to help us better understand how our applications are used, such as:

• Identifying user trends and preferences.
• Optimizing marketing strategies using tools like Google Analytics and Facebook SDK.
• Evaluating the effectiveness of new features or updates.

7. To Comply with Legal Obligations

In certain cases, we may process your information to comply with applicable laws, regulations, or legal requests, including:

• Responding to court orders or government inquiries.
• Ensuring compliance with data protection and consumer rights laws.

Your information will always be used responsibly and transparently.

For more details about how long we keep your data, refer to the "Data Retention and Storage" section.

Third-Party Services and Data Sharing

To enhance the functionality and performance of our applications, we rely on trusted third-party services.

These services help us monitor app performance, improve user experience, and provide additional features. Below is a detailed list of the third-party tools we use and how they handle your data:

1. Firebase Crashlytics

We use Firebase Crashlytics to track and fix application crashes and bugs.

The information collected includes:

• Error logs and crash reports.
• Device information such as operating system and app version.

For more information, refer to Firebase's Privacy Policy.

2. Firebase Performance Monitoring

This tool allows us to monitor app performance, ensuring a smooth and reliable experience.

Data collected includes:

• App load times.
• Network request performance.
• Device and network details.

Learn more at Firebase's Privacy Policy.

3. Firebase Messaging

We use Firebase Messaging to send push notifications to users. Information collected includes:

• Push notification tokens to deliver notifications to your device.
• Interactions with notifications, such as clicks or dismissals.

For details, visit Firebase's Privacy Policy.

4. Google Analytics

Google Analytics helps us analyze user behavior to improve our applications.

Information collected includes:

• Device type, operating system, and browser.
• Pages or screens viewed and time spent in the app.
• Geographic location (city or region) based on IP address.

Learn more at Google Analytics' Privacy Policy.

5. Facebook SDK

We use Facebook SDK to integrate Facebook features and improve advertising efforts.

Information collected includes:

• Interactions with Facebook-linked features within the app.
• Advertising data for targeted campaigns.

Refer to Facebook's Privacy Policy for additional details.

6. Data Sharing Practices

We do not sell or rent your personal data to third parties.

However, we may share data in the following scenarios:

• Service Providers: With third-party service providers that assist us in app operations (e.g., analytics, crash reporting).
• Legal Requirements: If required to comply with legal obligations or enforce our Terms of Service.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the new entity.

We ensure that all third-party services adhere to strict data protection standards and comply with applicable laws and regulations.

For more details on how we safeguard your information, please refer to the "Security Measures" section.

Data Retention and Storage

At 618Media, we are committed to securely storing your data and retaining it only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Below, we explain how we handle data retention and storage:

1. Data Retention Periods

We retain your data for the following durations:

• Account Information: Retained as long as your account is active or as needed to provide services to you.
• Crash and Performance Data: Retained for up to 12 months to analyze and improve app performance.
• Analytics Data: Retained for up to 24 months for user behavior analysis and trend monitoring.
• Communication Data: Retained for up to 12 months or as required by applicable laws.

After the retention period, your data is either anonymized or securely deleted.

2. Secure Storage Practices

We prioritize the security of your data and use industry-standard measures to protect it.

This includes:

• Encryption of sensitive information during transmission (e.g., HTTPS).
• Secure data storage on servers managed by trusted third-party providers.
• Access controls to restrict data to authorized personnel only.

3. User-Controlled Deletion

You have the right to request deletion of your personal data.

Upon your request:

• We will delete your data from our systems unless retention is required for legal or regulatory purposes.
• Any retained data will be securely archived and restricted from further processing.

To request data deletion, please contact us at [email protected].

4. Data Backup and Recovery

We maintain regular backups to prevent data loss due to unforeseen events.

These backups are:

• Encrypted and stored in secure locations.
• Retained only for disaster recovery purposes.
• Permanently deleted after the retention period.

5. Retention for Legal Compliance

In certain cases, we may be required to retain your data for longer periods to comply with legal obligations, such as:

• Accounting or financial records as mandated by law.
• Data retention for ongoing investigations or litigation.

We ensure that retained data is securely stored and limited to the purpose of legal compliance.

For more details on how we protect your data, refer to the "Security Measures" section of this Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze user behavior, and improve the functionality of our applications and services.

Below, we explain what these technologies are, how we use them, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you use our apps or visit our website.

These files allow us to recognize your device and remember your preferences over time.

In addition to cookies, we may use other technologies, such as:

• Web Beacons: Small image files embedded in web pages or emails to monitor user interactions.
• Device Identifiers: Unique identifiers, such as IDFA or Android Advertising ID, used to track usage patterns.
• Analytics Tools: Technologies like Google Analytics and Firebase Analytics to gather usage data and trends.

2. Types of Cookies We Use

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for the basic functionality of our applications and services.
• Performance Cookies: Help us monitor and improve the performance of our apps, such as load times and error reports.
• Analytics Cookies: Collect data about user interactions to analyze usage patterns and improve app functionality.
• Advertising Cookies: Enable us to provide targeted ads and measure the effectiveness of advertising campaigns.

3. How We Use Tracking Technologies

We use cookies and tracking technologies for the following purposes:

• To remember your preferences and settings.
• To analyze app performance and optimize user experience.
• To deliver personalized content and recommendations.
• To monitor the effectiveness of marketing campaigns.
• To track errors, crashes, and app performance through tools like Firebase Crashlytics and Google Analytics.

4. Managing Cookies and Tracking Preferences

You have control over how cookies and tracking technologies are used. Here are your options:

• Browser Settings: You can adjust your browser settings to block or delete cookies.
• In-App Settings: Some of our applications provide in-app controls to manage cookies and tracking preferences.

Please note that disabling cookies may affect the functionality and usability of our apps and services.

5. Third-Party Cookies

We also use third-party cookies provided by services like Google Analytics and Facebook SDK.

These cookies are used to:

• Track user interactions across platforms.
• Provide aggregated data for performance analysis.
• Deliver targeted advertisements based on user interests.

For more information on how these third parties handle your data, please refer to their respective privacy policies:

• Google Analytics Privacy Policy
• Facebook Privacy Policy

For additional questions about our use of cookies and tracking technologies, please contact us at [email protected].

User Rights

At 618Media, we value your privacy and are committed to ensuring transparency and control over how your data is handled.

As a user, you have the following rights regarding your personal information:

1. Right to Access

You have the right to request access to the personal data we hold about you.

This includes information on:

• The categories of data collected.
• The purposes for which your data is processed.
• Any third parties with whom your data has been shared.

To make a request, contact us at [email protected].

2. Right to Rectification

If you believe any of the information we have about you is inaccurate or incomplete, you can request corrections.

We will promptly update your information upon verification of your request.

3. Right to Deletion ("Right to Be Forgotten")

You have the right to request the deletion of your personal data.

We will delete your data unless retention is required for:

• Legal compliance.
• Resolving disputes or enforcing agreements.
• Security and fraud prevention.

To request deletion, please contact us at [email protected].

4. Right to Restrict Processing

You can request that we restrict the processing of your data in specific circumstances, such as:

• When the accuracy of your data is contested.
• If you object to the processing and we are verifying the grounds for processing.
• When processing is unlawful, but you prefer restriction over deletion.

5. Right to Data Portability

You have the right to receive a copy of your data in a structured, commonly used, and machine-readable format.

You can also request that we transfer your data directly to another service provider, where technically feasible.

6. Right to Object

You can object to the processing of your personal data for specific purposes, such as:

• Direct marketing.
• Profiling based on automated decision-making.
• Processing based on our legitimate interests.

7. Right to Withdraw Consent

If you have given consent for specific data processing activities, you can withdraw your consent at any time.

This will not affect the lawfulness of processing carried out before the withdrawal.

8. Right to File a Complaint

If you believe your rights have been violated, you have the right to file a complaint with your local data protection authority or regulatory body.

For users in the EU, this includes your local GDPR supervisory authority.

How to Exercise Your Rights

To exercise any of the above rights, please contact us via email at [email protected].

When submitting a request, please provide sufficient information to verify your identity and specify the rights you wish to exercise.

We will respond to your request within the timeframes required by applicable laws.

Children’s Privacy

At 618Media, protecting the privacy of children is of utmost importance to us.

We are committed to complying with all applicable laws and regulations, including the Children’s Online Privacy Protection Act (COPPA) in the United States and similar laws in other jurisdictions.

1. Minimum Age Requirement

Our applications and services are not directed toward children under the age of 13.

We do not knowingly collect, use, or share personal information from children under this age without verifiable parental consent.

2. Parental Consent

If it comes to our attention that we have collected personal information from a child under 13 without parental consent, we will take the following actions:

• Immediately delete the information from our servers.
• Notify the parent or legal guardian, if contact information is available.

Parents or guardians can contact us at [email protected] to review, update, or request the deletion of their child’s information.

3. Data Collection for Age-Appropriate Features

In certain cases, our applications may offer age-appropriate features that do not require the collection of personal information from children.

Any data collected for such features is limited to non-identifiable information, such as:

• Game progress and achievements.
• In-app preferences and settings.

These features are designed to ensure a safe and enjoyable experience for all users.

4. Third-Party Services

Some of our applications may integrate third-party services such as analytics or advertising platforms.

These services are configured to comply with children’s privacy regulations where applicable.

However, we strongly encourage parents to monitor their child’s use of our applications and review the privacy policies of any third-party services linked within our apps.

5. Parental Involvement

We encourage parents and guardians to actively participate in their children’s online activities and educate them about safe internet practices.

If you have questions about our children’s privacy practices, please contact us at [email protected].

Your trust is important to us, and we are committed to providing a safe and secure environment for all our users, including children.

Security Measures

At 618Media, we are committed to ensuring the security of your personal information.

We implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, loss, misuse, alteration, or disclosure.

Below, we outline the measures we take to secure your information:

1. Technical Safeguards

We use state-of-the-art technology and encryption techniques to secure your data during transmission and storage.

These include:

• Data Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Data Storage: Sensitive information is encrypted and stored on secure servers managed by trusted third-party providers.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and mitigate risks.
• Access Controls: Role-based access ensures that only authorized personnel can access sensitive data.

2. Administrative Safeguards

Our internal policies and procedures are designed to promote data security and ensure compliance with applicable laws and standards.

These include:

• Employee Training: All team members are trained on data protection policies and best practices to ensure the responsible handling of personal data.
• Incident Response Plan: A comprehensive plan is in place to address security breaches or incidents promptly and effectively.
• Data Minimization: We limit the collection and retention of personal data to what is necessary for the purposes outlined in this Privacy Policy.

3. Physical Safeguards

In addition to digital protections, we implement physical security measures to safeguard the infrastructure where your data is stored. These include:

• Secure data centers with access control systems and surveillance.
• Backup systems stored in secure, offsite locations.
• Environmental controls to protect against physical damage from fire, flooding, or power outages.

4. Protection Against Unauthorized Access

We take proactive steps to prevent unauthorized access to your data, including:

• Using multi-factor authentication (MFA) for administrative accounts.
• Monitoring system activity and maintaining logs for suspicious behavior.
• Regularly updating software and applying security patches to address vulnerabilities.

5. Limitations of Security Measures

While we strive to protect your data, it is important to note that no system can be 100% secure.

Internet-based data transmission and storage carry inherent risks.

We encourage you to take precautions, such as:

• Using strong, unique passwords for your accounts.
• Keeping your devices and software up to date with the latest security updates.
• Avoiding sharing sensitive information over unsecured networks.

6. Reporting Security Concerns

If you suspect a security vulnerability or believe your data may have been compromised, please contact us immediately at [email protected].

We take all reports seriously and will investigate promptly.

7. Ongoing Commitment

We are dedicated to maintaining the highest standards of security and regularly review and update our security practices to adapt to emerging threats and advancements in technology.

Your trust is important to us, and we are committed to safeguarding your personal information with the utmost care.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.

Below, we outline how we handle updates to this policy:

1. Notification of Changes

If we make significant changes to this Privacy Policy, we will notify you by appropriate means, such as:

• An in-app notification or alert.
• An email sent to the address associated with your account (if applicable).
• A notice posted on our website at https://618media.com/en/.

We encourage you to regularly check this page for updates to stay informed about how we are protecting your data.

2. Effective Date of Changes

All updates to this Privacy Policy will take effect on the date specified in the revised policy.

If required by applicable law, we may provide you with an option to review and accept significant changes before they are implemented.

3. User Responsibility

By continuing to use our applications and services after changes to this Privacy Policy take effect, you agree to the updated terms.

If you do not agree with the changes, you may choose to discontinue using our services and request the deletion of your data by contacting us at [email protected].

4. Historical Versions

We maintain an archive of previous versions of this Privacy Policy for transparency.

You may request access to earlier versions by contacting us.

5. Contact Information

If you have any questions or concerns about changes to this Privacy Policy, please contact us at:

• Email: [email protected]
• Support Portal: https://618media.com/en/contact/
• Address: Gaziantep Teknopark, Yamaçtepe, 27000 Şahinbey/Gaziantep

Your continued trust is important to us, and we are committed to being transparent about any changes to this Privacy Policy.

Contact Information

If you have any questions, concerns, or feedback regarding this Privacy Policy or how we handle your personal information, please feel free to contact us through the following channels:

• Email: [email protected]
• Support Portal: https://618media.com/en/contact/
• Website: https://618media.com/en/
• Address: Gaziantep Teknopark, Yamaçtepe, 27000 Şahinbey/Gaziantep, Turkey

Response Time

We strive to respond to all inquiries within 7 business days.

Depending on the complexity of your request, additional time may be required, and we will inform you accordingly.

Data Protection Officer (DPO)

If your inquiry pertains to data protection or privacy concerns, you may also address your request directly to our Data Protection Officer (DPO) by using the contact information above.

Legal Compliance

For users residing in regions with specific privacy regulations, such as the European Union (GDPR) or California (CCPA), we are committed to complying with all applicable laws and providing transparent communication channels to address your rights and concerns.

Your privacy and trust are our priority.

Please do not hesitate to reach out to us for further assistance or clarification regarding this Privacy Policy.

Jurisdiction and Governing Law

This Privacy Policy, along with any disputes arising from or related to it, is governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law principles.

1. Legal Jurisdiction

Any legal actions or proceedings related to this Privacy Policy, our applications, or services shall be brought exclusively in the courts of Gaziantep, Turkey.

By using our services, you agree to submit to the jurisdiction of these courts for such matters.

2. Cross-Border Data Transfers

If you are accessing our applications or services from outside of Turkey, please be aware that your data may be transferred to, stored, and processed in Turkey or other countries where our servers or service providers are located.

By using our services, you consent to such cross-border data transfers.

3. Compliance with Local Laws

While this Privacy Policy is governed by Turkish law, we are committed to complying with local data protection regulations applicable to users in different jurisdictions, such as:

• The General Data Protection Regulation (GDPR) for users in the European Union.
• The California Consumer Privacy Act (CCPA) for users in California, United States.
• Other relevant data protection laws as applicable to specific regions.

4. Dispute Resolution

In the event of a dispute, we encourage you to contact us first at [email protected] to seek an amicable resolution.

We are committed to resolving privacy-related disputes promptly and effectively.

5. Limitations

If any provision of this Privacy Policy is found to be invalid or unenforceable under applicable law, such provision shall be severed, and the remaining provisions will remain in full force and effect.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms, including the jurisdiction and governing law outlined above.